We go through the following process

Step 1
Once we have received your order and verified the data we place an order on BT who in turn contact your existing Service Provider (SP) At this point there are three possible outcomes

Step 2

• Your present SP accepts the Migration request and responds positively to BT/Us and the process will continue.
• Your present SP rejects the Migration request without reason and the process is terminated.
• Your present SP ignores the request completely and again the process is terminated.

Step 3
Step 2 takes between 15 and 20 working days to complete and clearly the response of your existing SP is crucial to a successful migration. Any pressure you can bring to bear on your current SP can make the difference between success and failure. The only thing you should not do is agree to cease your existing service at any point.