Here are Fido we place a great deal of importance on providing fast, efficient and effective support.
We offer a number of channels to obtain support. The best/most efficient route is to open a support ticket. This means we can see the full problem quickly and escalate to the right team so that we can get your problem resolved with the minimum of fuss.
We do however offer a number of other routes to "frontline" support which include irc, live chat and telephone.
To contact Fido support via irc join us in #fido on irc.z.je
By telephone call 0345 004 3050 from a UK landline (calls should be included in any inclusive minute bundles) or use one of our local numbers listed at the top of the home page at www.fido.net (note that we cannot offer technical support on the 0800 number which routes to our sales team only)
You can email to firstname.lastname@example.org / email@example.com for assistance. This is always the quickest route as it means we can triage your problem quickly and escalate to the correct team. We always require a support ticket be raised to track any problem and
Live Chat is great for quick answers as is irc, but we will still require a support ticket be opened to track any issues that require escalation or investigation.